Service Levels

ICTS BMI basic support options

Subsidized by ICTS: Provided to the Investigator at no cost


Introductory training
New project consulting (web based & mobile) - 30 minutes
Advanced user training topics
Drop-in hours support
External collaborator credential support
General support and troubleshooting - 2 hours per study
IT infrastructure for REDCap, UI Bioshare, TriNetX (storage, security, ID support, backup, network connectivity) at no cost
SLA: first come first serve in basic queue

A la carte services




Consulting, support, troubleshooting and other custom work Have an IT support analyst/consultant assist with a study by the hour. $55/hour
System administration/application development Receive system administration or application development on an hourly basis. $85/hour
Staff level informaticist support Staff informaticist support $175/hour
%FTE staff time Dedicated staff time for at least 10% covered by MOU %FTE for specific staff
EPIC study builds Creation of an IRB approved study in EPIC for tracking subjects who are patients. $100/study
Social media for a clinical research study Build subject recruitment $300 startup/$100 per month

Terms of service

By using ICTS BMI services, PI and study team agree to the following terms of service:

  • To provide the ICTS BMI Team and MFK for services.
  • To provide the ICTS BMI team information about the research study using ICTS BMI services.
  • To cite ICTS and appropriate entities (e.g. Vanderbilt for REDCap users) in all grants and publications related to research that benefited from ICTS BMI use.
  • To respond to request to identify publications associated with ICTS BMI studies.
  • To place project into production mode prior to collecting any 'real' data.
  • To goo data citizenship.
  • To responsible system usage.
  • To follow University of Iowa Hawk ID policies.

Use of basic service requires a study team member has appropriate training and had the project reviewed by our team pre-production.

Service level agreements


Service expectation

Basic First come first serve in the Basic Service Queue. Three business day response time. Resolution time dependent on request.
A la carte services Two business day response time. Service(s) to be provided negotiated & scheduled.
10% appointment Response time depends on % of appointment and will be covered in MOU.
Service specific levels See individual services for service specific levels.


Help the Institute for Clinical and Translational Science at the University of Iowa continue making new strides in medical research by citing the NIH CTSA program grant UM1TR004403.