ICTS BMI basic support options
Subsidized by ICTS: Provided to the Investigator at no cost
Service |
| Introductory training |
| New project consulting (web based & mobile) - 30 minutes |
| Advanced user training topics |
| Drop-in hours support |
| External collaborator credential support |
| General support and troubleshooting - 2 hours per study |
| IT infrastructure for REDCap, UI Bioshare, TriNetX (storage, security, ID support, backup, network connectivity) at no cost |
| SLA: first come first serve in basic queue |
A la carte services
Service |
Description |
Cost |
| Consulting, support, troubleshooting and other custom work | Have an IT support analyst/consultant assist with a study by the hour. | $55/hour |
| System administration/application development | Receive system administration or application development on an hourly basis. | $85/hour |
| Staff level informaticist support | Staff informaticist support | $175/hour |
| %FTE staff time | Dedicated staff time for at least 10% covered by MOU | %FTE for specific staff |
| EPIC study builds | Creation of an IRB approved study in EPIC for tracking subjects who are patients. | $100/study |
| Social media for a clinical research study | Build subject recruitment | $300 startup/$100 per month |
Terms of service
By using ICTS BMI services, PI and study team agree to the following terms of service:
- To provide the ICTS BMI Team and MFK for services.
- To provide the ICTS BMI team information about the research study using ICTS BMI services.
- To cite ICTS and appropriate entities (e.g. Vanderbilt for REDCap users) in all grants and publications related to research that benefited from ICTS BMI use.
- To respond to request to identify publications associated with ICTS BMI studies.
- To place project into production mode prior to collecting any 'real' data.
- To goo data citizenship.
- To responsible system usage.
- To follow University of Iowa Hawk ID policies.
Use of basic service requires a study team member has appropriate training and had the project reviewed by our team pre-production.
Service level agreements
Level |
Service expectation |
| Basic | First come first serve in the Basic Service Queue. Three business day response time. Resolution time dependent on request. |
| A la carte services | Two business day response time. Service(s) to be provided negotiated & scheduled. |
| 10% appointment | Response time depends on % of appointment and will be covered in MOU. |
| Service specific levels | See individual services for service specific levels. |
Help the Institute for Clinical and Translational Science at the University of Iowa continue making new strides in medical research by citing the NIH CTSA program grant UM1TR004403.