REDCap service levels

Service levels

1.25%

2.50%

5%

10%

Department/core/lab

Up to 2 hours/month/study of support for any * item by an IT support analyst/consultant Up to 4 hours/month/study of support for any * item by an IT support analyst/consultant Up to 8 hours/month/study (5% FTE) of support for any * item by an IT support analyst/consultant Up to 16 hours/month/study (10% FTE) of support for any * item by an IT support analyst/consultant Support your department/lab/core for any * item by an IT support analyst/consultant

$100 per month

$200 per month

$360 per month

$720 per month

$ negotiated per month

Beginning REDCap ICON training Beginning REDCap ICON training Beginning REDCap ICON training Beginning REDCap ICON training Beginning REDCap ICON training
30 minute new project consulting (web based & mobile) 30 minute new project consulting (web based & mobile) 30 minute new project consulting (web based & mobile) 30 minute new project consulting (web based & mobile) 30 minute new project consulting (web based & mobile)
Pre-production project database review Pre-production project database review Pre-production project database review Pre-production project database review Pre-production project database review
Advanced user training topics Advanced user training topics Advanced user training topics Advanced user training topics Advanced user training topics
Walk-in hours support Walk-in hours support Walk-in hours support Walk-in hours support Walk-in hours support
Production database change review Production database change review Production database change review Production database change review Production database change review
External collaborator credential support External collaborator credential support External collaborator credential support External collaborator credential support External collaborator credential support
* General consulting & support * General consulting & support * General consulting & support * General consulting & support * General consulting & support
* REDCap study design & management * REDCap study design & management * REDCap study design & management * REDCap study design & management * REDCap study design & management
* REDCap mobile design & management * REDCap mobile design & management * REDCap mobile design & management * REDCap mobile design & management * REDCap mobile design & management
  * Data piping design & management * Data piping design & management * Data piping design & management * Data piping design & management
  * Automated survey invitation design & management * Automated survey invitation design & management * Automated survey invitation design & management * Automated survey invitation design & management
   * Branching logic design & management  * Branching logic design & management  * Branching logic design & management  * Branching logic design & management
  * Data migration consulting * Data migration consulting * Data migration consulting * Data migration consulting
    * Data migration * Data migration * Data migration
      * Production project recovery * Production project recovery
SLA: IT analyst/consultant performs work for study. SLA: IT analyst/consultant performs work for study. SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team.

A la carte services

Service

Description

Cost

Consulting, support, troubleshooting and other custom work Have an IT Support analyst/consultant assist with a study by the hour. $55/hour
Staff level informaticist support Staff informaticist support. $175/hour
Project start pp basic IT support analyst/consultant builds and tests your study forms/instruments. $1000/up to 20 hours
Project start up advanced IT support analyst/consultant builds and tests your study forms/instruments, survey set up, automated invitation logic, data piping, branching logic or calculated fields. $2000/up to 40 hours
Production project recovery Data loss analysis, timeline identification, identity recovery strategy, data/form/record/project restore to a point in time. $500/project/incident
Twilio configuration (#) Configure your study to use Twilio services. Start up fee $150
Twilio support & maintenance (#)   $15/month
OneDemographic start pp Configure your study to use OneDemographic services from the EMR. (per IRB protocol approval) Start up fee $250
OneDemographic support & maintenance   $75/month
Custom module/plugin/API design, build & deploy   Starting at $2500
Custom module/plugin/API support & maintenance   $75/month

Terms of service

By using REDCap services PI and study team members agree to the following:

  • To provide the REDCap team an MFK for services
  • To provide the REDCap team information about the research study using REDCap services
  • To Cite ICTS and Vanderbilt in all grants and publications related to research that benefited from REDCap use and/or BMI service use
  • To respond to request to identify publications associated with REDCap studies.
  • To place project into production more prior to collecting any 'real' data
  • To good data citizenship
  • To responsible system usage
  • To follow University of Iowa Hawk ID policies

Use of basic service requires a study team member has taken and passed the REDCap course on ICON (or tested out) and had the project reviewed by our team pre-production.

Service level agreements

Level

Service expectation

Basic First come first serve in the basic service queue. Three business day response time. Resolution time dependent on request.
A la carte services Two business day response time. Service(s) to be provided negotiated & scheduled.
1.25% appointment Two business day response time. IT support analyst/consultant performs work on study as requested.
2.5% appointment One business day response time. IT support analyst/consultant performs work on study as requested.
5% appointment Same business day response. IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team.
10% appointment Same business day response. IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team.

 

 

Help the Institute for Clinical and Translational Science at the University of Iowa continue making new strides in medical research by citing the NIH CTSA program grant UL1TR002537.